Privacy Notice

What types of Personal Data do we collect from you?

We may collect various types of personal data including:

  • Personal details such as name and surname, age, gender, national identification number and other identification from social networking sites;
  • Contact details such as telephone number, email address, postal address, delivery details, billing and shipping address, and recipient address (if different from customers);
  • User account details such as account ID and password, information about wish list items, items in your online shopping cart or saved for a future purchase, registry information and product review;
  •  Financial details such as debit card, credit card or bank account information;
  • Transaction details such as purchase details, transaction status, transaction history, payment and refund details;
  • Preference details such as marketing preferences, product preferences and the types of products or offers that interest you, account settings including any default preferences and other preferences you have indicated, such as country, language and currency;
  • Technical details such as online identifiers such as user’s device number, internet protocol (IP) address, cookie identifier, pixel tags or similar technologies and online browsing activities (e.g. pages, products or areas of our Website that you navigate, or which link has brought you to our Website from our email communication);
  • Marketing and communication details such as inquiry and inquiry history, feedback, preference in receiving marketing from us and any communications we have received about your order or purchase;
  • Video and audio recordings such as video recordings and photographic information of you when you visit one of our stores and voice recording information during your call with our customer service centre; and Voluntary information such as responses to surveys, feedback, social media account details and information from you if you interact with us on social media sites, such as Facebook, Instagram, and etc.

Why do we collect and process your Personal Data?

In collecting and processing your personal data, we rely on more than one legal basis depending on the specific purposes and circumstances for which we are using your personal data as described in the table below:

Offering products and related services

  • To create your personal account and enable your access to the account
  • To process your purchase or request
  • To verify and process payment in relation to your purchase
  • To manage inventory, warehouse activities, including picking, packing, and labelling of packages
  • To liaise with third party logistics in connection with the delivery of products
  • To send service messages (e.g. notifications on delivery status or issues)
  • To issue tax invoices and receipts
  • To process returns, replacements and refunds
  • To provide customer support or customer service

Marketing (on the basis of your consent)

  • To conduct marketing through online or retail stores, e.g. sending push notifications, marketing news, special offers and promotions, as well as to manage marketing events and loyalty programs
  • To provide product recommendations based on your navigation and browsing our website and applications

Improving our business operations

  • On the basis of your consent, to conduct data analytics, including analyzing your preferences and shopping habits so that we can improve our operation and provide you with personalized services and communications
  • To conduct market researches on customers’ preference for producing or improving our product design
  • To fix daily operation issues
  • To safeguard the security and effective operation of services
  • To conduct surveys so that we can learn from your feedback and improve our service and operation

Complying with laws and protecting our interests

  • To comply with legal obligations, legal proceedings or government authorities’ orders
  • To keep evidence of our dealings with you to comply with legal obligations, including accounting, taxation and data protection
  • To prevent and detect illegal activity and establish, exercise or defend legal claims

You hereby guarantee that the Personal Data provided are true and accurate and undertakes to notify us of any change or alteration of them. Any loss or damage caused to the Website or to us or to any third person through the provision of erroneous, inexact or incomplete information will be the exclusive responsibility of the user.

 

To whom do we disclose and/or transfer your Personal Data?

We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store—you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

 

Contact Us

In case you have any question with regard to this privacy notice, please contact us at:

Terra Clothing Enterprise
Email: terra.customerservices@gmail.com
Contact Number: +6012-6755686 (WhatsApp)

  

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